All you
need in one

All competitors also have unmanned sites to keep costs down, so in addition to the price and cleanliness of our sites, one way to make a difference is the reliability of our sites. This means that we must have continuous, remote monitoring for maximum control. These sites are of course visited daily by the retailer responsible for cleaning and incident reporting, but in fact 95% of the time there is no one on site from Shell or a trusted partner. We chose C-all as the best fit in order to have real-time visual insight into the current and historic status of our entire network, a tool that allows for easy analysis and preventive detection of defects.

Since the installation of C-all at all our service stations in the Grand Duchy of Luxembourg, we can be sure that alarms are monitored remotely by a team of specialists. On-site staff don't always have the necessary skills, so C-all takes the responsibility away from the day-to-day monitoring by station staff, who can concentrate on their job of providing the best possible service to our customers. Thanks to this system, we have a live view of the stocks, which allows us to schedule deliveries automatically. A large number of reports are available and we can control procedures, such as the maximum filling of a tank, from a distance.With C-all, we are 100% in service station management 4.0

Every device has its own monitoring system, technical alarms and monitoring systems installed on customer sites are numerous and very different. It is sometimes complex for operations to monitor with efficiency at any time. That is why we opted for C-all where everything can be done on 1 platform with the additional advantage that all data of all devices can be combined clearly.

Personally, I use C-all for HSSE driver compliance. It allows me to make videos for driver training purpose. It also shows me if e.g. earthing is connected during delivery and if drivers apply the correct filling grade and not overfill the tanks. Looking at stock data we can help the driver by giving accurate real time stock levels before and after delivery if he is not able to get them at the station for whatever reason.

The direct access to the C-all tool enables us at the customer service centre a quick overview of client’s transactions. You can freely check with your client online the details of the transaction. Also, you can download the ticket as PDF in 4 languages and provide the client with it without having to contact the 3^rd parties.Also very useful is the possibility to check the tanks’ stock which helps checking the origin of some complaints. Also some less frequently used features are very helpful (e.g. electricity to check on possible power outages,…)